FAQs

Do you ship internationally?

Answer :
Unfortunately at present we do not ship outside the UK. However if you contact us we may be able to suggest a solution.

How do I check the status of my order?

Answer :

We will keep you updated by email and by text if you have supplied your mobile number at time purchase.

If you believe that an item you have ordered should have already arrived and hasn't, please allow another 48 hours for your item to be delivered, if it still does not arrive, please contact us via email hello@baby-joy.co.uk

Please give details of your order with confirmation of your order number, full name and delivery address. We can then look into this for you and get any missing items out to you as soon as possible

How do I contact BabyJoy?

Answer :

For any enquiries please contact us using one of the methods below:

By email - hello@baby-joy.co.uk
By Phone - 0333 090 7538

How will I know if order is placed successfully?

Answer :
After you have placed your order with BabyJoy, you will receive an email with details of your order.

If you have created an account you can also see details of your order and your order history by logging in and accessing your account.

I'm missing an item from my order?

Answer :
If you are missing an item from your order please contact us via email hello@baby-joy.co.uk

Please take a photo of everything you received in the order and attach it to the email with confirmation of your order number, full name and delivery address. We can then look into this for you and get any missing items out to you as soon as possible

What happens if my items are damaged on arrival?

Answer :
Please do not use the item and where possible do not unpack and try to keep the original packing. If it's furniture , please do not attempt to build the item.

Report the damage to us at your earliest convenience by email - hello@baby-joy.co.uk

Please include a photograph or short video of this issue clearly showing the fault or damage along with confirmation of your order number, full name and delivery address.

Many of our suppliers will also need either a batch number or item number so please check for these and include this when you send through the details on email.

Once we have received all this information and a short description of the problem, we can asses the issue, offer a refund, a replacement and if necessary we will pass this onto our suppliers and raise the issue under their manufacturers warranty. They will then advise us on the outcome/solution to the issues you are having.

Why has the price changed?

Answer :
Here at BabyJoy, we are constantly monitoring our prices and reviewing them to stay competitive and in-line with the costs we are charged by our suppliers.

This means that the price available on the website is the most up to date.

We are not able to change the price on any items even if the item was lower previously.